Here Are 3 Qualities All Great Fraud Managers Have
My name is Frank McKenna. I am a fraud consultant here in San Diego California. I have had the chance to work with over 25 banks, lenders, and companies helping them build their fraud prevention strategies. I often get asked to help organizations assess their talent in the fraud group. Banks have a really difficult […]
5 Reasons Working In Anti Fraud Is The Best Job Ever
In 1990, I was fresh out of college working in a dead-end job as a customer service operator for a credit card company. My shift started at 5 am. Every morning at 4 am, I would pull myself out of bed, drive to that job, strap on that dreaded headset, and start answering calls. They […]
10 Fraud Worst Practices And How To Avoid Them
No one is perfect. Mistakes are hard to avoid and they can cost us a lot of money when we make them. But they don’t have to be. What if I told you that I could save you millions and millions of dollars by telling you 10 Mistakes that I see banks make in their fraud […]
How a Bad Suit Led to My First Job in Fraud
Thank God for bad suits. Sometimes they can lead to really incredible things. Well, that’s how I look at it anyway. This is a story of how a bad suit led to a bad job interview which caused me to get rejected for a job that eventually helped me realize my dream. – A job […]
13 Things Only OldTime Fraud Managers Can Appreciate
Cigarettes, gun slinging and messing around with fax machines – such was the life of a fraud professional back in the good old days. And by good old days, I’m talking about the ’90s. Not the 1890’s – the 1990’s – many years ago. All you young hip fraud managers have no idea how good […]
Don’t Ever Let Them Take Your Fraud Fighting Spirit
You were born to do this. You live for it. You’re a fraud fighter and you always have been. Whether you’re an investigator, fraud analyst, fraud manager, or fraud technology creator you love your job. You bounce up out of bed in the morning ready to make a difference; ready to stop some bad guys […]
The 11 Types of Fraud Analyst You Meet
In my travels, I have met with thousands of fraud analysts across the world. I can honestly say, they are some of the most interesting people that I have ever met. Do you work in a fraud department? What do you think of some of the personality types and characters you meet at work? Well, […]
Global Fraud Fighter Travels To 38 Countries to Stop Fraud
Her name is Maryann Miller. She lives in a small flat in the ultra hip Williamsburg New York but you will rarely find her there. Good luck trying to track her down. She could literally be anywhere in the world, and often is. Maryann’s travel schedule is so intense that people have compared her to George Clooney […]
5 Reasons Why You Need To Hire A Great Fraud Manager
In some companies, fraud is often considered just a support function. They hire a fraud investigator or two. Those investigators field incoming calls from customers that are victims of identity theft, and that’s about it. The companies view on fraud is not strategic and they often don’t consider hiring a great leader to help them […]
7 Tell Tale Signs That You’re A True Fraud Fighter
In this world, there is an army of fraud fighters that have the true calling. They eat, sleep and breathe fraud prevention. It might sound strange, but their drive to fight fraud is so pervasive that it becomes a passion and not just a job. When they clock into work each day time flies […]
10 Ways To Increase Your Fraud Management Magic
Fraud Managers are quite often the only ones standing between an army of fraudsters at the gates and the crown jewels of their company. It’s an important job to keep your companies money safe from scammers, fraudsters, and thieves. And that’s why they need to be on their toes and constantly perfect their craft. So how […]
Fraud Data Scientist – 7 Ways To Turbo Boost Your Models
Machine Learning is driving huge gains in efficiency and innovation in fraud detection. Behind those gains are Fraud Data Scientists – women and men that train machines to find fraud faster and more accurately by using vast databases of historic transactions to spot patterns of fraud. I have always admired Fraud Data Scientist because […]
6 Ways “The CEO” Will Wreck Your Fraud Strategy
I have always told fraud strategist that the biggest risks to their overall strategy is having their boss’s boss’s boss start meddling in their strategy. Inevitably, their fraud rules and strategies are going to decline someone (or perhaps not decline someone) and that’s going to get escalated to the “executive office”. It’s there that the […]
The Many Many Risk Fraud Managers Must Manage
It used to be so simple. Back in the 80’s, fraud managers jobs were pretty straightforward – make sure that you stop bad checks from being written and occasionally if someone lost their charge card make sure you shut it down quickly before a bad guy found it and tried to buy a Sony Walkman […]
6 Mistakes Banks Make That They Always Regret Later
After working with over 200 Banks, I start to see a lot of the same patterns repeating themselves over and over again. Some of those things are good, and some are bad, and still others are very very bad. Here are some of the most common mistakes. If you are bank and you are […]