Instacart shoppers and drivers are pissed off at Instacart for not stopping friendly fraud. In particular, they are upset about Refund Fraud. Shoppers are being deactivated because consumers are fraudulently claiming that they have never received their food. And the same consumers are doing it over and over again, with Instacart allegedly doing nothing to stop it.
Refund fraud has reached an epidemic in 2020 as professional refunders sprouted up to help consumers get free food and merchandise. Some experts estimate that it is potentially billions of dollars in friendly fraud across the industry.
What do you think? Is Instacart doing enough to protect their shoppers?